Implementation Manager

Curacel is hiring!

About

2.3 billion people all over the world are not protected from the risks they face in their daily life. These people try to build a successful life for themselves and their families, but any of those risks can set them back by years.

Curacel's Mission is to change that by making it easy and pleasant to get risk protection anywhere, especially in the emerging markets. We are doing this by building Infrastructure.

Since 2019, our claims platform has allowed 600+ hospitals and 10+ insurers from several African nation’s to speed up claims Processing by 70%, saving insurers 25% of previously lost revenue, that they can allocate to creating more Inclusive products.

The Objective We Need Your Help to Achieve?
Be the most innovative insure-tech brand in Africa.

Job Description

  • Identify and analyse project risks & dependencies on an ongoing basis
  • Analyse operational data and use it to constantly scale and find efficiencies in internal workstreams
  • - Manage multiple high value pan-Africa customer product implementations simultaneously from point of sale to completion.
  • Lead multiple teams of analysts, project managers and business consultants in multiple project implementations and exceed customer satisfaction targets.
  • Establish metrics and reporting mechanisms which inform the business of the overall performance of various aspects of the infrastructure.
  • Enhance implementation methods and best practices to improve implementations and client onboarding
  • Build strong work relationships with clients and teams.

Preferred Experience

  • Bachelors’ degree in Business or any related degree
  • At least 5 years’ work experience
  • At least 2 years’ in management
  • Strong management skills
  • Excellent written and verbal communications skills
  • Excellent organization skills
  • Experience in Customer Relationship Management
  • Project Management skills
  • Strong people-oriented skills

Additional Information

  • Contract Type: Full-Time
  • Location: Lagos, Nigeria ()
  • Education Level: Bachelor's Degree
  • Experience: > 4 years